Subject - Marketing
A competent professional with over 17 years of rich and extensive experience in Service Delivery and Operational Risk Advisory services to both government & non- government departments across India and Middle east locations.
Proven project management experience including end-to-end set up of operational infrastructure at MEA location without compromising on the followings: SLA Management; Quality and Cyber security Threats.
Effective in monitoring high-severity incidents to ensure service availability with minimal delay and impact towards ensuring smooth operations of an infrastructure environment. Capability of leading large teams on operational projects where the highest standards are routinely demanded; exposure in imparting training team members to use best practices & techniques in operations and communicating answers to technical/ operational questions to help resolve inquiries.
Exposure in creating enduring business impact for SBUs across different organizations (GE Capital; Wipro; Bank of America; ACSG Corp.) through process re-engineering and operational risk management, service delivery and execution of shared services operations.